11. The Recipient of my document share cannot see my document, what can I do?

Verifier (the recipient of your document share) tells you they cannot see your document.

a. Ensure that if prompted, the verifier is entering their own email address (i.e. the email address to which you sent the share), NOT your own email address.

b. Ensure your share is not expired or disabled. Check this by going into:

SHARING / click on your share to view details.

From here, you can click EDIT to change your share details.

12. Can I view a history of the documents I've shared?

Once you login to Digitary you will see a menu on the left-hand side. The menu item named "Sharing" will give details of each of the "Shares" that you have created.

13. Can I view the Share history/activity of my document?

Yes. Login to Digitary and click on the “Sharing” menu tab on the left-hand side. This will display all of the “Shares” that you have created. Locate the “Share” for which you wish to view the history. Choose the “Share” by clicking the link of that “Share” in the Name column. You will then see a blue button named “View Activity” – click this button to view the Activity History.

14. Can I revoke/cancel a Share that I have activated?

Yes. Login to Digitary and click on the "Sharing" menu tab on the left-hand side. This will display all of the "Shares" that you have created. Locate the "Share" you wish to cancel and click on the "Disable" button.

15. Where can I get further information on Vetting?

The Teaching Council – www.teachingcouncil.ie

Department of Education and Skills – www.education.ie

National Vetting Bureau – www.vetting.garda.ie

16. If I am re-vetted what happens to my previous vetting disclosure?

As soon as you are re-vetted and the new vetting disclosure is uploaded to Digitary you old vetting is revoked and is no longer available to access.

17. Is Digitary secure? Who can see my details?

Digitary documents can only be created by officials of institutions that have been Digitary-enabled. The process of issuing documents is subject to multi-factor authentication checks, including the possession of certain physical devices which are issued under strict conditions to institution (i.e. Teaching Council) officials. Once issued by the institution, official documents are protected from tampering and fabrication. These secure documents are made available to teachers through a secure online portal, where they can view the documents but not modify them in any way. Once accessed by the teacher it is the teacher who controls who sees their documents through the use of the Digitary sharing facility.

Digitary documents contain long-lived Qualified Electronic Signatures (QES) that comply with the strictest EU technical standards under the EU Digital Signature Directive 1999/EC/93. Digitary-issued documents contain signatures compliant with ETSI TI 101 903 and qualified digital certificates compliant with ETSI TS 101 456.

18. Where can I get more information about Digitary?

Further information on Digitary can be obtained from  www.digitary.net.

Prior to using the Digitary on-line solution you may wish to familiarise yourself with its features. You can do this through the "Take a Tour" option which you will find on the left-hand side menu.