We are committed to maintaining a high standard of service in carrying out the Teaching Council’s statutory functions. The Council welcomes all feedback and takes complaints about standards of service seriously.
If you are dissatisfied with the standard of service that we have provided, we would like to hear about it so that we can investigate the matter fully and have the opportunity to put matters right. We will use your comments and feedback to improve our service.
Stage 1
To resolve a complaint about the standard of service provided it is recommended that you contact the relevant section of the Teaching Council dealing with your application or query in the first instance. In most cases the complaint will be resolved at this point. Click here for contact information.
Stage 2
If you are not satisfied with the response at Stage 1, you may direct your complaint to our Customer Relations Officer. Complaints at this stage must be made in writing to:
Customer Relations Officer
The Teaching Council
Block A, Maynooth Business Campus
Maynooth, Co. Kildare.
E: customerrelations@teachingcouncil.ie
LoCall 1890 224 224 or +353 (0)1 651 7900
Fax: +353 (0)1 651 7901.
The Customer Relations Officer will acknowledge receipt of your complaint within 5 working days. He/she will liaise with you in relation to your complaint and respond to you in writing once the matter has been fully investigated. It is expected that the complaint will be investigated within 20 working days.
Stage 3
If you are unhappy with the response at Stage 2, you may refer your complaint in writing, via the Customer Relations Officer, to:
Deputy Director
The Teaching Council
Block A, Maynooth Business Campus
Maynooth, Co. Kildare.
E: customerrelations@teachingcouncil.ie
LoCall 1890 224 224 or +353 (0)1 651 7900
Fax: +353 (0)1 651 7901.