2. About Us
  3. Customer Service Charter
  4. Feedback and Complaints

Feedback and Complaints

The Teaching Council is committed to maintaining a high standard of service. There may be times, however, when our service may fall below the high standards we set for ourselves and that you expect. In these cases, we will be happy to investigate the matter with the aim of finding a resolution.

Types of Complaints

The feedback and complaints procedures relate to instances where you believe that you have received an unsatisfactory service.

If an applicant for registration is dissatisfied with a registration decision made by Council, the applicant may apply for a review or annulment of that decision.

Similarly, a distinct process will apply in the case of complaints received regarding the fitness to teach of a registered teacher.

Feedback

In order that we may learn from your experience of the service we provide and improve our systems as appropriate, we would be happy to receive your feedback in writing to:

Customer Relations Officer

The Teaching Council

Block A, Maynooth Business Campus,

Maynooth, Co. Kildare.

E: customerrelations@teachingcouncil.ie

LoCall 1890 224 224 or +353 (0)1 651 7900

Fax: +353 (0)1 651 7901.

How to make a complaint

We are committed to maintaining a high standard of service in carrying out the Teaching Council’s statutory functions. The Council welcomes all feedback and takes complaints about standards of service seriously.

If you are dissatisfied with the standard of service that we have provided, we would like to hear about it so that we can investigate the matter fully and have the opportunity to put matters right. We will use your comments and feedback to improve our service.

Stage 1

To resolve a complaint about the standard of service provided it is recommended that you contact the relevant section of the Teaching Council dealing with your application or query in the first instance. In most cases the complaint will be resolved at this point. Click here for contact information.

Stage 2

If you are not satisfied with the response at Stage 1, you may direct your complaint to our Customer Relations Officer. Complaints at this stage must be made in writing to:

Customer Relations Officer

The Teaching Council

Block A, Maynooth Business Campus

Maynooth, Co. Kildare.

E: customerrelations@teachingcouncil.ie

LoCall 1890 224 224 or +353 (0)1 651 7900

Fax: +353 (0)1 651 7901.

The Customer Relations Officer will acknowledge receipt of your complaint within 5 working days. He/she will liaise with you in relation to your complaint and respond to you in writing once the matter has been fully investigated. It is expected that the complaint will be investigated within 20 working days.

Stage 3

If you are unhappy with the response at Stage 2, you may refer your complaint in writing, via the Customer Relations Officer, to:

Deputy Director

The Teaching Council

Block A, Maynooth Business Campus

Maynooth, Co. Kildare.

E: customerrelations@teachingcouncil.ie

LoCall 1890 224 224 or +353 (0)1 651 7900

Fax: +353 (0)1 651 7901.

Office of the Ombudsman

The Teaching Council is under the remit of the Office of the Ombudsman (Ombudsman’s (Amendment) Act, 2012).

The Ombudsman may investigate any action taken by or on behalf of a body under its remit in the performance of administrative functions if that action has resulted in maladministration and an adverse effect.

If you are not satisfied with how we dealt with your complaint, you have a right to take the complaint to the Office of the Ombudsman for an independent examination or investigation of the issue.

The Office of the Ombudsman may be contacted as follows:

18 Lower Leeson Street, Dublin 2.

T: +353-1-639 5600 Lo-call: 1890 223030 Fax: +353-1-639 5674

E: ombudsman@ombudsman.gov.ie       W: www.ombudsman.gov.ie