Corporate

Customer Service Commitment 

The Teaching Council is the professional standards body for teaching in Ireland. Under the Teaching Council Acts 2001-2015, it promotes and regulates the profession of teaching. Our work is focused on setting standards to support and enhance the quality of teaching and learning for our children, young people and adult learners.

The Customer Service Commitment has been developed to reflect the Council’s commitment to providing high standards of service in accordance with Quality Customer Service initiatives approved by Government.

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Complaints Procedure

The Teaching Council's Complaints Procedure follows the principles of good customer service and complaints procedures as set out by the Office of the Ombudsman's Guide to Public Administration.

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Freedom of Information 

The Freedom of Information Act 2014 (FOI Act) offers you access on request to records held by the Teaching Council.

How do I make an FOI Request?

When you make a request you must:

  • Submit the request in writing/email, preferably using the  official FOI Application Form to: FOI Officer, The Teaching Council, Block A Maynooth Busines Campus, Maynooth, Co. Kildare, or email: foi@teachingcouncil.ie
  • Be clear enough so that we understand what records are being requested. In cases where we cannot understand what records are being requested, we will help you to identify the records you want.
  • Please include a daytime telephone number to facilitate ease of access.
  • State that the request is being made under the Freedom of Information Act 2014.
  • Where possible, indicate the time period, for which you wish to access records e.g. records created between 01 May, 2014 and 31 December, 2014.
  • Please specify in your application if you require the information sought to be provided to you in a particular format (e.g. photocopy, computer disk, etc.).
  • Proof of identity may be sought, especially where personal information is being requested, e.g. Birth Certificate, Driving Licence, Passport or other form of identity.

Can I get help in making a request?

Yes, if you require any help the FOI Officer will be happy to assist you with your request. We are also available to provide assistance to persons with a disability to exercise their rights under the FOI Act 2014 (e.g. accepting oral requests from requesters' who are unable to read, print and/or write due to their disability, enabling the requester to inspect or have records explained to him/her).

How does FOI work?

The FOI Act 2014, requires public bodies to respond to requests from the public for access to any record held by an FOI body. In most cases, public bodies must give their decision on a request within 4 weeks of receiving it. A week is defined in the Act to mean 5 consecutive weekdays excluding Saturday, Sunday, and public holidays.

However, in order to allow government business to be properly conducted, it will sometimes be necessary to exempt from release certain types of information in some circumstances. These are set out in the Act.

Will I be charged for requesting information under the FOI Act 2014?

The Freedom of Information Act 2014 provides for a completely new FOI fees regime. The Ministerial Order establishing the new fees regime (S.I. 531 of 2014) can be found here. The following is a summary of the new fee structure in respect of non-personal requests:

  • The €15 application fee has been abolished;
  • There is a minimum threshold of €101 below which no search, retrieval and copying fees can be charged. Once the charge reaches €101, full fees apply;
  • There is a cap on the amount of search, retrieval and copying fees that can be charged of €500;
  • There is a further upper limit on estimated search, retrieval and copying fees at €700 above which an FOI body can refuse to process a request, unless the requester is prepared to refine the request to bring the search, retrieval and copying fees below the limit;
  • The fee for internal review under Section 21 is now €30 (€10 for medical card holders and their dependents);
  • The fee for appeals to the Information Commissioner under Section 22 is now €50 (€15 for medical card holders and their dependents).

How soon can a person making a request for records expect a reply?

Under the FOI Act 2014, a request for records must be acknowledged within 2 weeks and, in most cases, responded to within 4 weeks. A week is defined in the Act to mean 5 consecutive weekdays excluding Saturday, Sunday and public holidays. If a third party is involved the time limit for a response to issue may be extended for a further three weeks.

What is the next step if I am unhappy with a decision on my request?

If you are dissatisfied with the Teaching Council's response you can seek to have a decision re-examined by a more senior member of staff within the Council. Applications for review of a decision, together with a fee of €30.00 or a reduced fee of €10.00 for medical card holders should be addressed to the FOI Section, The Teaching Council, Block A, Maynooth Business Campus, Maynooth, Co. Kildare, or email pfox@teachingcouncil.ie.

Note: These fees apply only to non-personal requests.

If you are still unhappy with the decision, you have the right to appeal the decision to the Information Commissioner. Applications with appropriate fees (€50.00 or a reduced fee of €15.00 for medical card holders) should be forwarded directly to the following address:

E-mail: info@oic.gov.ie

Post: Office of the Information Commissioner, 18 Lower Leeson Street, Dublin 2

Phone: (01) 639 5689

Publication Scheme

This Publication Scheme facilitates the provision of information outside of Freedom of Information (provided that such publication or giving of access is not prohibited by law). The scheme complies with Section 8 of the Freedom of Information Act, 2014 and has regard to the principles of openness, transparency and accountability.

The publication scheme is available below under six key headings as provided by the Act. A hard copy is also available for viewing by appointment.

Procurement*

* over €10k for ICT and over €25k for other contracts

FOI Disclosure Log and other information to be published routinely

Privacy Policy

The General Data Protection Regulation (GDPR) came into effect on 25 May 2018. The GDPR is legislation which the European Union has enacted and it increases the obligations on all organisations as to the standards they must meet when handling and storing personal data.

As a statutory State body, operating within the remit of the Teaching Council Acts 2001-2015 and the Education Act 1998 the Teaching Council is obliged to comply with this legislation. As the professional standards body for the teaching profession, we welcome the new standards, which the GDPR is putting in place and continue to take our responsibilities very seriously.

The Teaching Council remains committed to being professional, open and transparent in how we process personal data through the delivery of all of our work. One of the requirements under this new legislation is for organisations to publish how we meet the standards required in how we collect, use and protect data.

This Policy has been developed in keeping with this approach and sets out the basis on which any personal data provided by to the Council will be processed. This applies to all personal data, irrespective of the medium or method by which it has been collected.

This Policy may be updated from time to time as new Data Protection legislation is introduced.

Privacy-Policy-May-2021

Access to Information on the Environment (AIE) 

The European Communities (Access to Information on the Environment) Regulations 2007 (S.I. 133 of 2007), gives legal rights to those seeking access to information on the environment from public authorities.

These Regulations came into effect on 1st May 2007, repealing the previous legislative instrument, the European Communities (Access to Information on the Environment) Regulations 1998. They were amended by the European Communities (Access to Information on the Environment) Regulations 2011 (S.I. 662 of 2011) and the European Communities (Access to Information on the Environment) Regulations 2014 (S.I. 615 of 2014). These pieces of legislation are to be read together and are to construed as one. They may be referred to as the European Communities (Access to Information on the Environment) Regulations 2007 to 2014.

Subject to certain exceptions, information relating to the environment held by, or for, a public authority must be made available on request to any person. The Regulations provide a definition of environmental information and outline the manner in which requests for information may be submitted to public authorities. The Regulations also provide for a formal appeals procedure in the event that a person is unhappy with a decision on their request.

How do I make an AIE Request?

If you wish to submit a request under the European Communities (Access to Information on the Environment) Regulations 2007 to 2014 (AIE Regulations 2007-2014) pertaining to the Teaching Council, please complete the AIE Application Form and submit it to the Teaching Council, Block A, Maynooth Business Campus, Maynooth, Co. Kildare, or email communications@teachingcouncil.ie

Essentials of a Valid Request

When making a request for information under the AIE Regulations 2007-2014, you are required to:

  • state that the application is being made under the AIE Regulations 2007-2014;
  • provide your contact details, including a daytime telephone number;
  • state in terms that are as specific as possible, the environmental information required, and specify the form and manner of access desired;
  • in accordance with the Regulations, a Public Authority may decide to charge a reasonable fee for supplying environmental information (see fees below);
  • normally you will be notified of the decision on your request within 1 month of receipt.

What can I do if I am Unhappy with a Decision on my Request?

If you consider that your original request for environmental information was refused wholly or partially, or was otherwise not properly dealt with in accordance with the provision of the AIE Regulations 2007-2014, you may, not later than one month following the receipt of the decision of the public authority concerned, request the public authority to carry out an Internal Review of the decision in part or in whole.

Fees

A request does not require payment of an upfront fee, however, a public authority may charge a reasonable fee to certain applications received, as provided for in S.I. 133 of 2007 and, S.I. No. 662 of 2011.

Contact Details

The Teaching Council, Block A, Maynooth Business Campus, Maynooth, Co. Kildare

Email: communications@teachingcouncil.ie